Frequently Answered Questions

For Learners

1. How do I subscribe/register for a product/application?
Signup: Click on the link ‘Sign Up’ present at the top right corner menu on the Home page. Select ‘Student’. Fill in the required details in the form, select the program that you would like to subscribe to and the 'Payment Mode'. Click on 'Submit'. A user id and password will be sent to the email id given during registration.
Payment:  If payment mode is online, you will be redirected to a payment gateway. Enter your card or net banking details for a secure payment process. If payment mode is offline, you can do payTM/ Bank Transfer. The details will be shared by our Support team. Once the payment is made and received, you will be given access to the application. 


2. How do I register for a FREE course?
You can fill in the Sign up form with your details and select a Program (of your choice), with price Rs 0.

3. Should I register separately for each program?
If you want to register for multiple programs offered by different organizations, you need to register and pay separately. If you want to register for another program offered by same institute, do get in touch with our Support team for help.

For Organizations, Institutions or Trainers

1.     How do I subscribe/register for a product/application?
Subscription: Click on the link ‘Sign Up’ present at the top right corner menu on the Home page. Select ‘Institution/ Organization’. Fill in the required details in the form, select a product that you would like to subscribe to and the 'Payment Plan'. Click on 'Submit'. Authorisation: After verification of the details entered on the form, you will be sent a formal agreement. Post-signoff, you will be authorised to make payment. If authorised, a user id and password will be sent to the email id given during registration.
Payment: You can make the payment online, once the invoice is generated. After the payment is made, you will be given access to the application. A user of an organization registering from the Registration page, will be considered the Administrator of that company. Other users can be created by the Administrator.


2.     Should each user in a company register separately?
The registration process given in 'FAQ 1' is only for the Administrator of a company. Once the Administrator is authorised and a user id/password received, the administrator can login and create other users. The pricing is as per the agreement signed initially.

3.     Can I change my subscription later?
If you want to subscribe to another application, please contact our Support team. Please make necessary arrangements for saving the data of the applications that are currently in use before unsubscribing.

4.     How do I know which product to subscribe for: vLearning or vTesting?
If you intend offer online courses, vLearning is the right product. If you intend to do online assessments only, vTesting is the right product. 

Please take a look at the detailed feature list of each product to make an informed decision. The details are available under the 'Products' menu.

5.     How do I pay for the applications that I have chosen?
We give our customers all possible payment options which will be mentioned as part of agreement signed.

6.     What is the hardware or software required to use the applications?
Any normal desktop or laptop with an internet connection and a javascript enabled browser are all you need to use the application(s). The application(s) is/are accessible from anywhere 24x7.

7.     How can I upgrade my product to latest versions?
One of the benefits of a SaaS model is that the user is not burdened with upgrades or service packs. The upgrades that happen from time to time are transparent to the customer and do not hinder application access and usage. Customers will always access the latest version available. The enhancements will be posted from time to time on 'Aaraat blog', the link to which is available on all pages. In case of any scheduled downtime for maintenance or other purposes, customers will find such notifications on 'Aaraat blog'.

8.     How can I train my users regarding the system?
Help files are available on every screen. The interface is user friendly and easy-to-understand. Our support team is always available to help you.

9.   How many users can use each application that I subscribe for?
Since one user id is provided per user, more than one person cannot login using the same user id simultaneously. The number of users is limited to what has been mentioned at the time of registration. There is no limit to the number of subscribed users for a company in 'Unlimited' payment plan.


10.   How do I ensure the safety and security of my data?
Your data will be maintained with strict confidence at our end and handled with utmost security. The data of each customer is maintained in a separate database schema and hence there is no question of one customer's data getting mixed up with another customer's data. You can also request for backups or archives of your data intermittently or whenever you want to unsubscribe. For further details, please check our privacy policy.

11. What kind of content can I upload?
You can upload the following formats of content:
Text, images, Audio/Video files
Attachments: PDF, JPG, PPTX, DOCX, XLSX

12. Do you offer off-the-shelf content?
If you want any assessments or courses to be pre-available in the system, please write to info@aaraat.com or 'Contact Us'.